Terms of service

Last updated: October 20, 2026

These Terms of Service apply to purchases made through Okanoka and okanoka.com.

By placing an order, you agree to these Terms together with our current Shipping Policy and Refund, Cancellation & Claim Policy.

About Okanoka

Okanoka is operated by:

CV Okanoka Multi Usaha
Kepanjen Kidul, Blitar, East Java 66111, Indonesia

Okanoka sells live tropical plants and ships plants internationally from Indonesia.

Live Plants and Product Representation

Plants are living products and naturally continue to grow and change.

We make reasonable efforts to describe and photograph plants accurately.

Size, shape, coloration, leaf position, roots, and other natural characteristics can change as a plant grows.

When a listing specifically states that the plant shown is the exact plant being sold, the photograph represents that individual plant at the time the photograph was taken. Natural growth or other normal biological changes may occur before shipment.

Orders

Please review your order details carefully before completing checkout.

After an order is placed, Okanoka may begin:

  • Preparing the plants.
  • Preparing export documentation.
  • Arranging phytosanitary procedures.
  • Preparing destination-specific documents.
  • Scheduling inspection.
  • Preparing the shipment.

For current processing information, please see our Shipping Policy.

Prices and Payment

Product prices and applicable shipping charges are displayed during checkout.

Unless specifically stated otherwise, destination-country taxes, import duties, customs charges, inspection fees, brokerage fees, storage charges, and other third-party fees are not included in the product price or international shipping charge.

International Import Requirements

Customers are responsible for confirming that the plants they order can legally be imported into their destination country.

Where required, customers are also responsible for obtaining buyer-side import permits, permit labels, authorizations, brokers, or other import arrangements unless Okanoka specifically states that the applicable import service is included.

Okanoka is responsible for the Indonesian export procedures and documentation that we expressly agree to prepare and provide.

Final admission of plants into another country remains subject to the destination country's customs, agricultural, plant-health, and other government authorities.

Shipping and Delivery

International shipping dates and transit times are estimates.

Shipments can be affected by:

  • Government inspection.
  • Customs clearance.
  • Plant inspection stations.
  • Carrier delays.
  • Weather.
  • Public holidays.
  • Local delivery conditions.
  • Other circumstances outside Okanoka's direct control.

Customers are responsible for monitoring tracking information, responding to carrier or government requests where necessary, providing accurate delivery information, and receiving or collecting the shipment promptly.

Complete shipping information is available in our Shipping Policy.

Order Cancellation

Because export preparation may begin shortly after an order is placed, cancellation fees depend on the processing stage of the order.

Our current cancellation structure is:

  • Within 24 hours and before export-document or phytosanitary processing begins: 5% processing fee on the plant subtotal.
  • After 24 hours, or once export-document or phytosanitary processing has begun, but before packing: 30% processing fee on the plant subtotal.
  • Once packing has begun or the shipment has been dispatched: cancellation is no longer available.

Unused shipping charges are refunded when an eligible order is cancelled before dispatch.

Complete cancellation terms are available in our Refund, Cancellation & Claim Policy.

Returns, DOA Claims and Replacements

Because plants are living and perishable products, Okanoka does not accept ordinary returns or exchanges except where applicable law requires otherwise.

Eligible Dead on Arrival claims must be submitted within 24 hours of carrier-recorded delivery with the required photographic evidence.

For complete information regarding claim eligibility, evidence, exclusions, refunds, and replacements, please read our Refund, Cancellation & Claim Policy.

Plant Acclimation

Internationally shipped plants may require time to recover and acclimate after transportation.

Leaf yellowing, drooping, cosmetic damage, or temporary leaf loss can occur during international transit without making the plant non-viable.

Please read After Your Plants Arrive for guidance on inspecting and supporting plants after delivery.

Customer Information

Customers are responsible for providing accurate:

  • Billing information.
  • Delivery information.
  • Contact information.
  • Import permit information.
  • Other buyer-supplied documentation.

Incorrect or incomplete information can delay or prevent delivery and may affect claim eligibility when the problem results from information supplied by the customer.

Website Information

We make reasonable efforts to keep product descriptions, prices, availability, shipping information, photographs, and other website content accurate.

Occasional errors or outdated information may occur and may be corrected when identified.

Changes to These Terms

Okanoka may update these Terms from time to time to reflect changes in our services, shipping procedures, import requirements, business operations, or applicable laws.

The current version published on okanoka.com applies to new orders placed after the updated version becomes effective.

Mandatory Consumer Rights

Nothing in these Terms, our Shipping Policy, or our Refund, Cancellation & Claim Policy excludes or restricts rights or remedies that cannot legally be excluded under applicable consumer-protection law.

Contact Okanoka

CV Okanoka Multi Usaha
Kepanjen Kidul, Blitar, East Java 66111, Indonesia

Email: okanoka.tanaman@gmail.com
Phone: +62 85646406879
Instagram: @okanoka.tanaman

For common questions before ordering, please see our Frequently Asked Questions.