Policy - US Store
US STORE - Live plants under the page "Available in the US" will be shipped from our trusted partners in the United States of America. So far, we are available in New Jersey & Los Angeles. The plants are in stock and available for sale, otherwise mentioned as “Sold Out” or “Not Available”.
Shipment
- Processing time is 1-2 days.
- Shipping takes 2-4 days.
- Shipping upgrades are available.
POLICY
⚠Once order is placed, we don't accept cancelation for any reason.⚠
Refund, Replacement, Returns & Exchange
- I do not accept refunds.
- I do not accept Returns & Exchange.
- Replacement is available in conditions that:
- You receive the plants dead. (EXCLUDING: yellowing/ cut to the leaves, broken branches/ stems. All these events are beyond our power to control)
- Please provide me with proof (preferably VIDEO of you unboxing the package).
- Processing time for replacement may take up to 2-3 weeks depending on our stock.
- Replacement/ Guarantee is available only 1 (one) time.
- You can claim the Guarantee 1x24hr based on the tracking delivery time.
- You receive the plants dead. (EXCLUDING: yellowing/ cut to the leaves, broken branches/ stems. All these events are beyond our power to control)
SATISFIED WITH YOUR PURCHASE? GET A DISCOUNT COUPON OR FREE PLANTS!
All you have to do is save the video you took while unboxing the package & send it to me then you will be offered with:
- 15% discount coupon on your next purchase (no minimum amount and no limits!)
- Free plants on your next purchase (processing time 1-3 weeks/random live plants worth 45% discount)
IMPORTANT:
THE UNBOXING VIDEO SENT TO ME WILL BE USED ONLY FOR THE SOLE PURPOSE OF TESTIMONIALS AND/ OR OUR STORE’S DOCUMENTATION. YOUR IDENTITY WILL NOT BE SHOWN TO PUBLIC. I WILL COVER YOUR PERSONAL IDENTIFICATION FOR YOUR PRIVACY. IF YOU FEEL LIKE IT IS NOT WELL-COVERED PLEASE LET US KNOW.
Last update : January 05 2023